The One Minute Manager

Title: The One Minute Manager
Author: Kenneth H. Blanchard, Spencer Johnson 
Recommended: ★★★★☆

Amazon link: http://www.amazon.com/The-Minute-Manager-Kenneth-Blanchard/dp/0688014291

Main points:
Three Secrets:

Secret #1: One minute goals. All good performance starts with clear goals. If you do not know where you going than you do not know which path u should choose.

Secret #2: One minute compliments. The key to developing people will always be to concentrate on catching them doing something right instead of something wrong. Praise the progress, even if it is only approximately right. Perfect behavior is a journey that happens with one step at a time. As a manager your job is to work toward these goals.

Secret #3: One minute reprimands. When a employee makes a mistake you need to give him direct feedback, just as you did with the compliment. The manager reprimand the employee immediately. Tell people exactly how you feel about what they did wrong. Pause to help your transition from your feeling to set up the last part of a reprimand, reaffirmation. Reaffirm that you think well of them but not their performance in the situation. Your intention is to get them back on the course, not to make them feel badly. Remind them how much you value them. And make sure they know that at the end of the reprimand its over, shake hands and move on.
“The best minute I spend is the one I invest in people.” 
― Kenneth H. Blanchard, The One Minute Manager